Posted by: JC Gatlin | November 9, 2010

PDCA of the Month – “The Messy Sidewalk” – October 2010

This is one of those problem solving exercises where you might say, “the solutions seems obvious.” But it’s not the counter measure that makes this one worth noting — it’s the accountability. In this Kaizen, the Sales Professional at the model home took it upon herself to address the problem, rather than just hand it off to the Construction Manager. And that’s the whole point, right? What are YOU going to do?

She also shows that her first attempt didn’t meet expectations, so she “CHECKED” and “ADJUSTED.” Her counter measure appears to be working just fine now…

© November 2010 Homebuilding Partners, Inc.   twitter-logo

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